Frequently Asked Questions

  • What sets you apart from other WordPress agencies?

    • 15+ years of experience in Web development and WordPress development.
    • One of the WordPress VIP Gold Partners.
    • We have a globally distributed team of 115+ members available around the clock.
    • Experience working with a small startup to large enterprise brands such as Ask Media Group, Accenture, Jumeirah, National Association of Broadcasters (NAB), and Sneaker News.
    • Core contributor to WordPress and a variety of different open-source initiatives and events.
    • Active and proud members of a variety of different industry associations and chambers of commerce.

  • Do you offer white-label services?

    Yes, we offer white-label services with 100% confidentiality. Click here to learn more.

  • I have an idea and basic details of what I want to build but don’t have a detailed scope of work document, will that be okay?

    Having a clear and detailed scope of work that should include key features, workflow, wireframes, and other essential information is highly recommended. But don’t worry; we have a team of solution architects who are trained experts who can help you out with scope-of-work documents. Here is our process to assist you with creating Scope of Work document. 

  • How quickly would you start our partnership? What are the initial steps?

    1. Introduction/Discovery Meeting: The first step is to have an initial introduction meeting on phone/zoom to know more about your business and project.
    2. Proposal Presentation: Multidots team will present you a proposal that includes our understanding of the problem (scope of work/scope of engagement), solution, cost, timeline, and other terms.
    3. Finalize the Contract: If you are happy and ready to engage with Multidots, we will formalize the contract by signing a Master Service Agreement (MSA) and other on-boarding formalities.

  • What do I need to prepare for the Introduction meetings?

    The introduction/discovery meetings help us understand your business and needs. The better we know your business, the better we will be able to help. There are a few key things that we will ask during these discovery/introduction meetings, and we ask that you have this information ready for the discovery meeting.

    • About Business – Team size, competitors, locations of operations, customers, and market that you serve, number of media/web properties that you own/manage, financial and operational KPIs, etc.
    • About the Project – Scope of work document, tentative budget, launch/completion timeline, references/competitors.

  • Do you have someone in the United States (or North America) that I can call?

    Yes, we have a team based in Austin (Texas) available to talk at 646-586-5500.

  • How is your engagement process?

    • Introduction/Discovery Meeting: The first step is to have an initial introduction meeting on the phone/zoom to learn more about your business and project. Schedule a discovery meeting or submit the inquiry form here.
    • Proposal Presentation: The Multidots team will present you with a proposal that includes our understanding of the problem (scope of work/scope of engagement), solution, cost, timeline, and other terms.
    • Finalize the Contract: If you are happy and ready to move forward with Multidots, we will finalize the contract by signing a Master Service Agreement (MSA) and other on-boarding formalities.

    Here is a detailed step-by-step process for working with us.

  • What are your work hours?

    Our team based in the USA has work hours from Monday through Friday from 9:00 AM to 5:00 Central Time. And Mon-Fri 10:00 AM to 7:00 PM Indian Standard Time for our team in India.

    We also provide support in your preferred time zone.

  • How do you accept the payments?

    We accept wire transfers and Stripe from our global clients. For our clients based in the USA, we also accept ACH as an additional means of payment.

  • What is Multidots’ involvement and contribution in the WordPress Community?

    Our #wonderdots love open-source and WordPress. And we are proud that our team at Multidots consistently contributes to WordPress, WooCommerce, BuddyPress, and other open-source initiatives. This spirit of giving back not only makes us feel grateful, but also creates greatness within and around us.

    1. 89% of our team has contributed to core WordPress, WooCommerce, and BuddyPress releases.
    2. Multidots sponsors 7 contributors for a total of 28 hours per week for the “Five For The Future” initiative by WordPress.
    3. We are one of the lead organizers of do_action Ahmedabad – a hackathon to support non-profit organizations in the local community.
    4. Multidots is one of the lead organizers of the Ahmedabad WordCamp and Meetup group.
    5. We have sponsored several WordCamps around the world.
    6. Multidots team regularly attends and speaks at global WordPress events.

  • What screen sizes, browsers, and devices do you ensure compatibility with?

    Screen Resolutions (Pixels)
    375×667, 1024×768, 1,334×750, 768×1024, 1536×2048, 410×730, 1080×1920, 1440×2960, 1920×1080, 1920×1080

    Browser compatibility
    Windows:
    Google Chrome Version – 74.0.3729.131
    Mozilla Firefox Version – 66.0.5EDGE – 42.17134.1.0

    Mac OS
    Google Chrome – 74.0.3729.131
    Safari – 12.1 (14607.1.40.1.4)

  • How familiar is your team with WordPress?

    80% of our team are WordPress experts. Being a WordPress VIP Agency partner, WordPress is a strength of our team. Many of our WordPress developers are core contributors to WordPress and speak at a variety of local and international WordCamps and WordPress-based events and conferences.

  • What is your process for website development?

    Here is our website development process.

  • What security measurements does your team address while developing a WordPress solution?

    Every project we deliver has to pass through our security checklist. During the security testing we make sure the following things apply:

    • Using the latest version of WordPress core and plugins.
    • We do data escaping to prevent cross-site scripting.
    • Data sanitization and validation to prevent CSRF and SQL injections.
    • We strictly comply with coding standards such as PHP_CodeSniffer, WordPress-VIP-Minimum.
    • We utilize security plugins like WordFence & JetPack to protect websites from DDoS and malware attacks.
    • Apart from that, we have several other rules and standards like changing wp-admin URL, limiting the admin login attempts, implement two-factor authentication for admin, using strong passwords, using SSL, etc.

  • How does your team organize code?

    We use Github Private repositories to manage code. On Github, we follow the standard branch structure as follows:

    • Master for production
    • Development for staging
    • feature-<feature name> for each unique feature
    • hotfix-<bug/fix name> for each quick fix

  • What are your processes for ensuring code quality?

    To ensure code quality, we follow many different standards for quality and performance.

    • PHP_CodeSniffer for PHP code
    • WordPress-VIP-Minimum for WordPress code
    • W3C Validation with CSS Lint for HTML & CSS code
    • JSLint for JavaScript code
    • WordPress Coding Standard
    • We extensively use PHPStorm IDE with code check integrations. Besides, we have our GitHub repos, integrated with Travis for pre-hook commit check with PHPCS